PRIVACY POLICY

Customer Privacy Policy

Moduflex Custom Rigs are committed to protecting the privacy of its customers. We will only use the information that we collect about you in order to process your order and to provide you with the best possible service (in accordance with the Data Protection Act 1998). We only send promotional email to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

What details do we store?

In order for us to process your order efficiently and notify you of any updates, we need to collect the following information:

  • Your name

  • Company name

  • Address

  • Email address

  • Contact phone number

  • Credit or Debit card details

We will not collect any other sensitive data about you without your explicit consent, although additional information you provide us with may be used to personalise your visit to our website. When you browse our store, we will automatically receive your computer’s internet protocol (IP) address in order to provide us with information that will tell us about your browser and operating system.

Moduflex Custom Rigs will not store any credit or debit card details.

How We Use Your Data

Marketing

We will not store your details for marketing purposes unless we ask you directly and you give us permission to do so or you opt in to our e-newsletter.

You can opt out of receiving marketing emails from us at any time by hitting the ‘Unsubscribe’ button at the bottom of the email or by contacting mcr@moduflex.co.uk.

Amending or Deleting Your Data

The EU General Data Protection Regulation (GDPR) Directive 2018 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer and to have that information corrected or erased if inaccurate.

You can check the information that we hold about you at any time by contacting mcr@moduflex.co.uk. If you find any inaccuracies or you would like your information to be removed, please let us know and we will aim to action this within 48 hours of receipt of your request.

We may disclose your personal information if we are required to do so by law or if you violate our terms of service.

Third Party Services

The third party providers that we use will only collect, use and disclose your information to the extent necessary for them to perform the services that they provide to us. You can view the Privacy Policy of our third party providers here:

Royal Mail - https://www.royalmail.com/privacy-notice

Parcel Force - https://www.parcelforce.com/privacy

TNT - https://www.tnt.com/express/en_gb/site/privacy-policy.html

Pallex - https://www.pallex.co.uk/privacy-policy/

IC Express - http://www.icexpress.biz/

Mail Chimp - https://mailchimp.com/legal/prior-privacy-policy/

Once you leave our website or are redirected to a third party website, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

We do not sell, lease or distribute your data to any third party.

COOKIE POLICY

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

What are cookies?

A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites to improve your experience. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well. For more information on cookies, please visit this article.

How we use cookies

The cookies on our website are used for various reasons that may include:

  • Identifying the areas of our website that you have visited

  • Personalising content that you see on our website

  • Our website analytics (see below)

  • Remarketing our products or services to you

  • Targeted advertising and serving ads relevant to your interests

  • Allowing you to share content with social networks

Which cookies do we use?

We use the following type of cookies on our website:

Strictly Necessary Cookies

These cookies are necessary for proper functioning of the website, such as displaying content, validating your session, responding to your request for services, and other functionality.

Performance Cookies

These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

Functional Cookies

These cookies enable the website to remember a user’s choices, such as their language and other personal choices while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the website.

Media Cookies

These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Session Cookies

These cookies allow websites to link the actions of a user during a browser session. Session cookies expire after a browser session and are not stored long term.

Persistent Cookies

These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website.

Disabling Cookies

Most web browsers can be set to disable the use of cookies - see your browsers settings or help pages for more info. However, it is important to note that disabling cookies is extremely likely to result in many features and functionality of this site being unavailable. It is generally recommended that cookies are not disabled.

If you do decide to disable cookies, please refer to the following pages for common browsers:

• For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

• For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

• For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

• For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US

For any other web browser, please visit your web browser's official web pages.

Third Party Cookies

In some instances we also use cookies provided by trusted third parties - these are detailed below:

Google Analytics

Our website uses Google Analytics to collect information about the use of our website in order to help us understand how you use our site and ways that we can improve your experience. Google Analytics collects information from users such as age, gender, interests, demographics, how often people visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyse traffic, remarket our products and services to users, improve our marketing/advertising, and to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website.

For more information on how Google collects and processes your data, visit the Google Analytics Privacy Page.

You can prevent Google Analytics from using your information by opting out on this page.

Squarespace

This website is built and hosted on the Squarespace platform. Squarespace may use cookies which are necessary for the proper operation of their system (e.g. attributing comments on a blog post, or putting a product into your shopping cart), and to track the usage of this website in order to help us understand how the site is being used – and ultimately provide an improved user experience. For more information please refer to Squarespace's Terms of Use and Privacy Policy.

Mailchimp

We use Mailchimp for our email marketing, which may also use a technology called 'Web Beacons' to track the performance of our email newsletter. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behaviour of our customers, members, and visitors. More information on Mailchimp's performance tracking can be found here.

Facebook "Visitor Action Pixels"

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation.

Widgets

Our website includes social media features such as Instagram and Facebook like buttons. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to our Privacy Policy

This Privacy Policy was last reviewed on 11/12/2019. We reserve the right to change or modify this policy without prior consultation, so please check back regularly. Changes and clarifications will take place immediately on their posting to the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you will be aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.